Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Resolution Guarantee

  • Our tech help and support crew is online day–and–night to attend to all your support requests. Each ticket you send to us shall be responded to within up to 1 hour. If your problem calls for assistance from an administrator, we will address the ticket to the person on duty and will inform you that the case is being taken care of.

  • Top quality support service

  • Professional Customer Help Service

  • Our client assistance Dept is going to be on shift for you 24x7 to to respond to all service demand tickets that you send to us. We offer customer support for all the software programs that are pre–configured on your web server. These include our in–house made Control Panel, the preferred Operating System and the server administration panel (with regards to the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • A thorough and constantly updated articles base is integrated into our in–house built Control Panel. It gives you quick tips on how to perform all the standard website control tasks. The Help section supplies extensive how–to articles and step by step video lessons. You can open the Help section by clicking the Help or Video buttons in the top right side of each Control Panel section.