1 hour ticket response
We are devoted to giving a quick and adequate reply to every helpdesk ticket submitted by a client. Our experienced client service staff representatives will review your problem and will offer you the most effective option. We offer a 1–hour response time guarantee for all tech support tickets. In fact, our average client support ticket response time has proved to be 20 minutes.
A Premium Support Service
Our customer support team members possess broad experience in the cloud website hosting plans niche and are accomplished enough to come up with a rapid answer to your problem. If, however, the situation at hand is not within the competency of a support engineer, the trouble ticket will be sent to a developer or system administrator for further investigation.
A User–Friendly Help Section
Integrated into the Control Panel is an easy–to–navigate Help Center section, which includes various information sources. You can search through a routinely updated knowledgebase offering web hosting account administration articles and site administration articles, watch our how–to video tutorials or take a peek at our F.A.Q. database.