Customer Support Channels
A One–Hour Ticket Response Guarantee
We offer a one–hour response time guarantee for each ticket or email that you send to our support staff. We’ll speedily reply to all typical enquiries and forward the case to our server administrators if any additional assistance is required. If you make use of our Optional Admin Services package, we’ll complete any of the included tasks at a time that has been discussed with you beforehand.
A Top–Notch Tech Support Service
- We’ll be available to you 24/7 to reply to any inquiries that you may have related to our Control Panel and any of the apps that we have preinstalled for your convenience on the server. If you also need assistance with server admin tasks, check out our Optional Admin Services package, which includes data backup hard disk drive space, OS updates every week, server monitoring and restarting services, as well as troubleshooting and installation procedures.
An Easy–to–Navigate Help Area
Our Control Panel was installed by default for each dedicated web hosting plan. Among its functions is a rather useful integrated knowledge base that will walk you step by step on all the tasks that you can perform. The majority of help articles also video versions which show all the operations that you can carry out in a very illustrative manner. You will find the help articles and the video tutorials in the upper right corner of each Control Panel section.